frequently asked questions
Helpful Information
How far is the hotel from the airport and/or the city?
We are located approximately 20 minutes drive (16km) form the airport and approximately 20 minutes from the city (10km).
Does the hotel have an airport shuttle?
No unfortunately we do not have a dedicated shuttle however we can arrange a transfer with one of our local suppliers.
Does the hotel take cash?
No we do not take cash as a form of payment. Payments can be made by EFTPOS, Visa, Mastercard and Amex. Credit card surcharge of 2.5% applies to credit card payments.
Can I cancel my booking and get a refund?
We offer a fully flexible rate where a refund is available if cancelled 24 hours prior to check in, however we have a range of offers available where cancellation terms differ. Refer to our terms & conditions for specific cancellation terms. Please note that credit card fees are non-refundable.
How much is parking at the hotel?
Parking available in our covered parking area and is subject to availability, cost is $35 per day
Is Wifi free?
Yes wifi is free throughout the hotel
Does the hotel offer room service?
Yes the hotel offers room service throughout the day and during the evening.
Does the hotel have a swimming pool?
No we do not have a swimming pool. Our Day Spa has an Onsen hot tub and our SOHO Spa Suites have an outdoor hot tub. We also have a small gymnasium.
What time is check in and check out?
Check in is 2pm and check out is 10am. Early check in and late check out is subject to availability and may incur a small fee. Please ask at the time of booking.
How many rooms does the hotel have?
SOHO Auckland has 126 guest bedrooms.
Does the hotel have any interconnecting or family rooms?
The hotel does not have any interconnecting rooms. We have one two bedroom apartment on the 4th floor which is suitable for families of up to 4 guests. There are also two Deluxe rooms adjacent to the apartment.
Are children welcome at the hotel?
Yes children are welcome at the hotel, we have a limited number of portacots available for babies, please enquire at the time of booking. We have a limited number of rollaway beds, children aged 14 and over are charged as adults and 13 years and under are free of charge as long as they use existing bedding. Extra guests are charged at $65.
Children age 0-4 years meals are complimentary. 5-13 years are 50% of the full menu price.
Can I bring my pet to the hotel?
No, unfortunately pets and support animals are not allowed. Assistance dogs are permitted by prior arrangement.
Does the hotel have a guest laundry?
No, unfortunately we do not have a laundry for guest use.